| 1. |
Do I need to register to shop online? |
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The site will automatically prompt you to register online while you place an order for any of our products. |
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| 2. |
What if I forget my password? |
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Your password can be easily retrieved, all you need to do is click on 'Password Forgotten' field and enter your email id. We will send you a new password on your email id. |
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| 3. |
How do I pay for my order? |
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You can either choose to pay online through your master or visa credit card or you can even contact any one of our regional offices. See our 'Contact Us' page for the contact numbers. |
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| 4. |
Why can't I shop online for meats and cheeses? |
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As meats and cheese happen to be perishable products, we don't keep it stocked in advance. You can send us a mail on orders@golferafoods.com and we will process it accordingly. |
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| 5. |
Is my credit card secure when I place an order on your website? |
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Our stringent security measures ensure that any kind of sensitive information is completely secured. We make sure all your personal information is encrypted before it is transmitted over the internet thereby ensuring no third party accesses your information. |
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| 6. |
What happens if I receive a broken or a defective product? |
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The product will be couriered at your address, please check the product before signing the receipt of goods received. Please return the product if there and then if you receive a defective or a broken product. Alternately you can also contact the regional office in your area of which you can find the details on our 'Contact Us' page. |
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| 7. |
How can I cancel the order? |
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After an order has been placed it cannot be cancelled and if still you would like to cancel the order, then you would be charged VAT, CST (if applicable) and the transportation costs. You will not get a refund, however your account will be credited with the balance after the necessary deductions. When you place a new order, you can use the credit amount stored in your account. |
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| 8. |
How soon will my order be delivered? |
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It will take up to 7 to 10 days for your order to be delivered. |
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| 9. |
Are there any delivery charges? |
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The product price is inclusive of the delivery charges and the taxes. |
